TERMS AND CONDITIONS
Last updated: 16 January 2026
Please read these Terms and Conditions carefully before using this website or purchasing medicines or related products.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website or purchase any products or services from us.
These Terms apply to users of this website, including patients accessing online pharmacy or prescribing services and business-to-business (B2B) clients where applicable.
1. Use of the Website
You must be 18 years of age or over to use this website and purchase medicines or related products.
You agree to provide accurate, complete, and truthful information when placing an order or communicating with us.
You must not use this website for any unlawful purpose, including attempting to obtain medicines without meeting the required legal, clinical, or professional criteria.
We reserve the right to refuse service, suspend accounts, or cancel orders where there is evidence of misuse, safety concerns, false information, or non-compliance with applicable regulations, including the Human Medicines Regulations 2012.
2. Professional and Regulatory Compliance
Our services operate in accordance with the standards and guidance set by the Pharmaceutical Society of Northern Ireland (PSNI), including the Standards for Registered Pharmacies and the Standards for Pharmacy Professionals.
All medicines are sourced from licensed UK wholesalers and dispensed by, or under the supervision of, a PSNI-registered pharmacist.
Clinical decisions relating to prescription-only medicines, pharmacy medicines, and general sale list medicines comply with UK law and professional guidance.
We reserve the right to decline supply where providing a medicine may compromise patient safety or regulatory compliance.
3. Product Information
We aim to ensure that all product descriptions, information, and images on this website are accurate and up to date.
However, we do not warrant that all content is error-free, complete, or current at all times.
Prices and product availability may change without notice due to market conditions, supply issues, or regulatory requirements.
4. Orders and Payment
By placing an order, you are making an offer to purchase products or services.
We reserve the right to accept or reject any order at our discretion.
Payment must be made in full at the time of ordering. We accept major debit and credit cards and other approved electronic payment methods.
Orders may be cancelled if payment is declined or fails.
All orders remain subject to appropriate professional and clinical checks prior to supply.
5. Shipping and Delivery
Please refer to our Delivery Policy for details on delivery options, timescales, and charges.
We are not responsible for delays caused by courier services, customs processes, or events beyond our control.
6. Returns and Refunds
Please refer to our Returns, Refunds, and Cancellations Policy for full details.
For safety and regulatory reasons, medicines cannot be returned once dispatched, except where required by law or explicitly permitted under our policies.
7. Intellectual Property
All website content, including software, text, images, graphics, logos, and design elements, is owned by or licensed to us and protected by UK and international intellectual property laws.
Content is provided for personal, non-commercial use only.
No part of this website may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
8. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential losses arising from use of this website or purchase of products.
Nothing in these Terms limits or excludes liability where such limitation is unlawful, including liability for death or personal injury caused by negligence.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us using the details provided on our website.
Updates to These Terms and Conditions
We may update these Terms and Conditions from time to time without prior notice. The latest version will always be available on our website. Continued use of the website or purchase of products following any changes constitutes acceptance of the updated Terms.
Last updated: 16 January 2026