GDPR & Data Protection

At Corrys Chemists, protecting your personal data is a top priority. We are committed to handling all patient information responsibly, transparently, and in compliance with the UK GDPR and Data Protection Act 2018.

This includes medical information from prescriptions and consultations, handled only by licensed pharmacy staff.

This page explains how we collect, use, store, and protect your personal data when you access our online services, visit our Northern Ireland clinics, or interact with our support team.

1. Personal Data We Collect

We collect only the information necessary to provide safe and effective pharmacy services, including:

• Personal identifiers: name, date of birth, and contact details
• Medical information relevant to prescriptions and treatments
• Payment and billing details for transactions
• Consultation notes from in-clinic visits
• Communication history with our support team

We do not sell your personal data to third parties.

2. How We Use Your Data

Your data is used solely to:

• Process prescription requests
• Deliver shop items safely
• Provide in-clinic consultations
• Manage patient accounts and order history
• Respond to inquiries or support requests
• Meet legal and regulatory obligations for pharmacy practice

We use the minimum data necessary and ensure it is stored securely in line with professional standards.

3. Who Has Access

Access to your personal data is limited to:

• Registered pharmacists and licensed prescribers reviewing your prescriptions
• Trained support staff assisting with queries or order management
• Regulatory or auditing authorities if required by law

All staff are bound by strict confidentiality agreements and professional codes of conduct.

4. Data Storage and Security

We take all reasonable technical and organisational steps to protect your personal data, including:

• Secure, encrypted storage of digital records
• Controlled access to clinical and patient information
• Regular monitoring and updates of IT security systems

5. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccuracies
• Request erasure of personal data, where permitted by law
• Restrict or object to certain processing of your data
• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us via our support team or email: info@corryschemists.com.

6. Cookies and Online Tracking

We use cookies to improve your experience on our website. For full details, please see our Cookies Policy. You can manage or withdraw consent at any time via the cookie banner.

7. Contact Us

If you have questions about your personal data or how we handle it, please contact us:

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.